Thrive Matrix

Education Case Study

Context

The Challenge

A global student placement organisation offered an add-on service supporting international students with relocation (e.g. accommodation, banking).

Despite strong demand, the service had evolved organically and lacked a clear strategy, investment case, or scalable operating model.

The Challenge

The service was treated as an afterthought despite growth potential
Legacy technology limited scalability
No clear view of:
- where to invest
- expected returns
- how to sequence improvements

Without a structured business case, investment decisions were difficult to justify.

My Role

The Challenge

My Role

I was responsible for:

Structuring the problem and approach
Designing the business case methodology
Leading synthesis and decision frameworks
Translating insights into a roadmap

Approach

1. Structuring the opportunity space

Captured and consolidated inputs from:

internal teams
existing research
customer insights

Ensured all opportunities were considered across:

growth
experience improvements
operational efficiency
operating model changes

2. Quantifying value

Defined benefit metrics across:

lead generation
conversion / penetration
revenue uplift

Paired each opportunity with:

cost estimates
feasibility assessment

3. Enabling decision-making

Developed a model to compare:

impact vs investment
short vs long-term value

This allowed clear prioritisation of initiatives.

4. Translating into execution

Sequenced initiatives into a 3-year roadmap, aligned to:

ROI
dependencies
delivery feasibility

Key Insight

The biggest unlock was not a single initiative —

it was creating a structured way to evaluate and prioritise ideas, enabling the business to move from intuition-led to insight-led decision making.

Solution

Key Insight

Comprehensive business case
Prioritised opportunity backlog
Cost vs benefit mode
3-year implementation roadmap

Impact

Key Insight

Impact

Enabled investment decision with ~17% NPV over 3 years
Created alignment across business and technology stakeholders
Established a repeatable approach for evaluating future opportunities
Identified data gaps to improve future decision-making

Turning an underdeveloped service into a quantified growth strategy

Education Case Study

Context

The Challenge

The Challenge

The Challenge

The Challenge

The Challenge

My Role

The Challenge

My Role

Approach

1. Structuring the opportunity space

2. Quantifying value

3. Enabling decision-making

4. Translating into execution

Key Insight

Key Insight

Key Insight

Solution

Key Insight

Key Insight

Impact

Key Insight

Impact

This project reinforced that innovation is not about generating ideas — it’s about creating the structure and evidence required to confidently invest in them.

Turning an underdeveloped service into a quantified growth strategy

Education Case Study

Context

The Challenge

The Challenge

The Challenge

The Challenge

The Challenge

My Role

The Challenge

My Role

Approach

1. Structuring the opportunity space

2. Quantifying value

3. Enabling decision-making

4. Translating into execution

Key Insight

Key Insight

Key Insight

Solution

Key Insight

Key Insight

Impact

Key Insight

Impact

This project reinforced that innovation is not about generating ideas — it’s about creating the structure and evidence required to confidently invest in them.

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