Learning Case Study

Context

The Challenge

An energy distribution organisation with ~2,000 lineworkers across 60 depots needed to continuously train and upskill its workforce in a safe and compliant way.

The organisation was exploring immersive technologies (AR/VR) as a potential solution — but lacked clarity on:

where these technologies would create real value
how to prioritise use cases
how to justify investment

The Challenge

Learning approaches were not keeping pace with emerging technologies
Many high-risk scenarios were difficult (or impossible) to replicate safely in training
Investment decisions were complex because:
- benefits were not directly commercial
- value needed to be assessed across safety, capability, and risk

Without a structured way to evaluate options, the organisation risked either underinvesting — or investing in the wrong areas.

My Role

The Challenge

My Role

I led the proposal and delivery of a 6-week strategic engagement, working with a team of specialist consultants.

I was responsible for:

Structuring the problem and engagement approach
Designing the prioritisation and validation framework
Leading stakeholder engagement across the business
Translating insights into a practical roadmap

Approach

1. Understanding the technology landscape

Conducted deep-dive research into immersive technologies, including:

capabilities and limitations
implementation requirements
relevant use cases in similar environments

This established a grounded view of what was feasible and valuable.

2. Defining value beyond commercial return

Since traditional ROI did not apply, I designed a multi-dimensional value model, incorporating:

safety impact
risk reduction
learning effectiveness
operational relevance

This reframed how investment decisions could be made.

3. Co-designing a prioritisation framework

Engaged SMEs across multiple divisions to:

capture diverse training needs
align on evaluation criteria
ensure transparency in decision-making

The resulting framework allowed use cases to be consistently assessed and compared.

4. Identifying and validating use cases

Shortlisted immersive learning opportunities across:

work practices
safety scenarios
compliance training

Each use case was assessed for:

value
feasibility
implementation effort

5. Translating into a roadmap

Developed a 2-year implementation plan, sequencing initiatives based on:

priority
readiness
organisational impact

Key Insight

The core challenge was not the technology —

it was the absence of a clear, shared way to define and prioritise value in a non-commercial context.

Solution

Key Insight

Prioritisation and validation framework for immersive learning
Shortlisted and assessed use cases
High-level cost and benefit estimates
2-year implementation roadmap

Impact

Key Insight

Impact

Enabled confident decision-making around immersive technology investment
Created alignment across business units with differing training needs
Shifted the organisation from ad-hoc exploration to structured innovation
Established a repeatable process for continuously evolving learning approaches

Designing a decision framework for immersive learning investment